DELIVERY

Our goal is to process your order as quickly as possible. Once payment has been confirmed we will process your order.
All orders will be sent within 48 hours of receipt of payment via Royal Mail Signed for 2nd Class. Royal Mail Signed for 1st Class is also available for £4.30 and can be selected when placing your order.
Any orders placed on a Friday will be processed on the following Monday.
Please contact us directly if you require an alternative method of shipping.
International orders are welcome; please contact us for details.

When using PayPal, all items will be delivered to the address registered with PayPal unless otherwise specified.

Travel Ticket from the North Pole – £3.90
(This price includes the cost of Royal Mail signed for 2nd Class delivery & packaging)

RETURNS

We will do all we can to ensure you are happy with your purchase. However, if you want to return a product, please contact us within seven days to arrange the return. Once you have contacted us, please package the product securely and return it to us.

We ask that you look after the product whilst it is in your possession so that the product is returned in re-saleable condition. Please send us all the original packaging, tags, labels, and accessories.

If you are returning a damaged or faulty product, we will pay the cost of your return. If your return is for any other reason, you are responsible for the cost of the return.

We are willing to help you out with any problems you have with our products or service. Please contact us via email if any of the following problems occurs:

Your goods haven’t arrived.
Your order isn’t what you’d expected.
You need to query a payment.
You need to make a complaint.

We pride ourselves on excellent customer service and will do everything we can to resolve any issues.